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Forums ~ FAQ's

How to undo account suspension?

March 13, 2017

Sugar Bay
March 13, 2017

After the trial my account was just suspended, but I am interested in the free plan. I signed up for the free account initially. However there is no option that I can see, where I can select the free plan for my account. How do I do this so that the suspension of my account can be lifted, and so that I can continue using the free plan?


Igor Petrushenko
March 13, 2017


you are not able to use Free plan because of Team users limit.
I’ve unlocked your account. You have to remove team users from your project.
If so MTH will automatically switch your account to Free, otherwise will block again.
Or you can just go with paid plan.

Hope it helps!

Sugar Bay
March 13, 2017

Thank you for your quick reply!

I have removed the extra team users, and everything is working perfectly now. And I’m sure I will eventually switch to the paid plan after getting to know this platform better.

Thank you again for your help.

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