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Publication date: August 8, 2018


We have the Free account but I am locked out of my records because of non-payment. Can you help clarify?


Account locked

Publication date: August 8, 2018

Good day.
My account is locked up and the message states it is suspended for non payment….I signed up for the “free” account so I am not certain how non-payment is an issue :)


Thank you
Gerald Crawford

My account is blocked

Publication date: August 10, 2018

Hello, my account was blocked cuz I dont pay, but I want to stay on free plan.

How can we fix that?


Suspended Account

Publication date: August 10, 2018

you have suspended my account because of non payment.
but you have ine free account type, and what i created applies in that means.
why did you suspended me, and why i can not change anything?

Why has my account been suspended?

Publication date: August 13, 2018

I was under the impression I was on a free account until I reached a certain level of usage then I would upgrade as needed. What’s going on guys?

How to undo account suspension?

Publication date: August 14, 2018

After the trial my account was just suspended, but I am interested in the free plan. I signed up for the free account initially. However there is no option that I can see, where I can select the free plan for my account. How do I do this so that the suspension of my account can be lifted, and so that I can continue using the free plan?

URL is limiting

Publication date: August 15, 2018

The field of URL is limiting. I have the correct website for the organization I am working with and I have added the http:// in front but it is still not accepting it.

This is the website: ActorsForChildrenTheatre.weebly.com

Please advise how I can record it accurately.