Support Service Rules
You can find all information for working with the QuintaDB service on the User Guide page and on our Blog. But if you didn't find the answer or you have questions, we are always ready to provide the best support! To avoid additional questions, please read the support service rules.
There are several types of support on the service, which you can get on the Support page. Access to a particular type of support differs depending on the chosen pricing plan:
Topic (available 24/7) - you can create a topic with your question. You will receive a response to the e-mail that you specified in your account (if you did not receive a notification about the answer to the topic, check the "Spam" folder in your mailbox). Available on all pricing plans. Using the Free plan, you have access to 5 messages in topics (including questions, answers and comments on blog posts).
Email (Monday through Friday from 6am to 6pm GMT) - e-mail support. Available on all paid plans.
Chat (Monday through Friday from 6am to 6pm GMT) - Skype chat. Available on all paid plans.
Phone (Monday through Friday from 6am to 3pm GMT) - call via Skype or Google Meet. Available on Standard Express, Professional Express, Enterprise Express.
To schedule the call time and date you need to send us questions in advance and an e-mail address for communication.
Personal manager - available on Enterprise Express.
The diagram below shows the support types available depending on the pricing plan (click on the image to enlarge):
Also, you can ask other QuintaDB users for help and ask a question in the "QuintaDB - Community" telegram group.
Choose any convenient way to contact us. We are always glad to help!