Feedback and the opportunity to communicate with customers is an important part of business. Using the "Chat" extension for the portal, your customers don't need to go anywhere looking for a "contacts" page and write a long email.
The chat button will be available in the bottom right corner (or wherever you place it). The chat widget displays correctly on all devices and supports the most common communication methods: Facebook Messenger, WhatsApp, Telegram, Viber and others. It is enough to press the button, select any of the available communication channels and immediately proceed to communication.
Let's see how to add an extension to an application.
1. Open your application and go to the portal.
2. In the upper right corner, open the "Portal" menu - the "Menu" section.
3. In the upper left corner, activate the "Chat" extension.
4. Select an application. The extension supports receiving messages from social networks, instant messengers, callbacks, e-mail, personal url links and current QuintaDB application web forms. A complete list of applications is available on any paid plan.
Wide range of applications
Facebook Messenger is an instant messaging and video application. It is integrated with the messaging system on the main Facebook website and is based on the open MQTT protocol. If the user is logged into their Facebook account, then the conversations will be saved in Messenger. To use the application, enter the id of your Facebook page. For example: 203885449670287.
WhatsApp is a free instant messaging and voice over IP service. To use the WhatsApp messenger, enter your phone number in international format.
Contact Form - select a form from the current QuintaDB application. Clicking on the chat widget will open a form to fill out in a pop-up window.
Viber is a messenger application that allows you to send messages, make video and voice VoIP calls over the Internet. To use the Viber messenger, enter your phone number in international format.
Snapchat is a mobile messaging app with attached photos and videos. To use Snapchat messenger, please provide a username.
LINE is an instant messaging app for smartphones and PCs of Korean origin. To use, you need to provide a link to the QR code.
Telegram is a cross-platform instant messaging system with VoIP functions that allows you to exchange text, voice and video messages, stickers and photos, files of many formats. To use, you need to specify the name of the user or bot.
Vkontakte is a Russian social network. To use, you need to specify the name of the page. For example: vk.com/live.
SMS - used only for mobile phones. To use, you need to specify a phone number in international format.
Slack is a corporate messenger with a simple interface designed for working communication between employees within teams of any size. Slack supports private messages, voice and video calls, and group chats. To use, you must specify a link to the channel.
Call is a channel for communicating with customers by phone. To use, you need to specify a phone number in international format.
Email - customer feedback via email. To use, you need to specify an email address.
Instagram is a social network for sharing photos and videos. To use, you need to specify the name of the user/page.
Open URL - the ability to specify a personal url-address. By clicking on which, the transition will be performed.
Skype is a free, closed-source proprietary software that provides text, voice and video communication over the Internet between computers, optionally using peer-to-peer networking technologies, as well as paid services for calls to mobile and landline phones. To use, you need to specify the name of the Skype account.
Apple Messages is an instant messaging application developed by Apple Inc. for macOS, iOS, iPadOS and watchOS operating systems. To use, you must specify an Apple ID (phone or email).
LinkedIn is a social network for finding and establishing business contacts. To use, you need to specify a profile page.
Twitter is a microblogging service and social network where users post and interact with messages known as "tweets". To use, you need to specify an account.
Google Maps - specify a marker on a Google map. To use, you need to insert a link from Google maps.
Waze is a free social navigation application for mobile devices that allows you to track the situation on the roads in real time, plot the best routes, find out about the location of speed radars, receive information and warn other users about changing road conditions, obstacles, and communicate with other users on the map. To use, you need to insert a link on the Waze map.
TikTok is a service for creating and viewing short videos. To use, you need to specify your TikTok account.
In the chat settings, you can select one or more applications, as well as specify a pop-up message and button location.
Make Chat part of your corporate identity
An important aspect of a personalized experience is the ability to customize the widget. You can change the color, add a logo and button icon. Brand Chat for your company.