QuintaChat: Your Key to Omnichannel Communication with the WhatsApp Business API

We are launching one of the most important integrations in the QuintaDB ecosystem — full access to the WhatsApp Business API through the QuintaChat module. Now you can connect your WhatsApp Business number, automate broadcasts, send reminders, handle customer chats, and use WhatsApp as a business communication channel directly inside QuintaDB.

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QuintaChat — a business communication platform built directly on your data

Unlike systems where chat is a separate module, QuintaChat is integrated into your database.

• Unified communication window — WhatsApp + Telegram
• Automatic linking of new contacts to records in your tables
• Personalization from your database fields
• Segmented broadcasts directly from your CRM/tables
• 24-hour service window without templates
• Team collaboration & internal chat notes

Your data + communication + automation → in one place.

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Preparing your WhatsApp Business account

1. Log in to Facebook — use the account managing your business. Create a Business Manager if needed.
2. Review and accept the WhatsApp policies — WhatsApp Business Policy
3. Verify business data — email, domain, and country must match Facebook Business Manager.
4. Prepare a number for WhatsApp API — must receive SMS/calls. Recommended provider: Zadarma
5. The number must not be active in the WhatsApp app
6. Admin access to Business Manager.

⚠️ Limit without verification: up to 250 unique initiated conversations in 24h. Limits increase automatically later.

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Connecting WhatsApp to QuintaDB

Go to QuintaChat → Integrations → Add Integration → WhatsApp. Follow the Facebook verification steps, confirm your number, and activate your WhatsApp channel.

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Creating WhatsApp templates & broadcasts

Navigate to: Broadcasts → WhatsApp Broadcasts → Create Template

• Template name (e.g., “Order confirmed”)
• WhatsApp integration
• Data source (table)
• Template text with variables
• Attachments (PDF, invoice, image, up to 10MB)

WhatsApp template rules:

• Do not start/end text with variables
• Text must be longer than placeholder text
• Avoid “test”, “hello”
• Variables can include spaces

Message category auto-detected: Service or Marketing

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QuintaChat: Contacts & companies

• Contacts — all chats, automatic creation for new ones
• Linked to table records & users
• Companies (Segments) — grouped sends via filters

⚠️ Templates required if you initiate the conversation.

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Automations & table actions

• Automations triggered by data changes
• Reminders (by date/time)
• Table actions (“Send WhatsApp” button)

Example: order status changed → automated confirmation message sent to customer.

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WhatsApp pricing & credits

Service	200 credits
Marketing	500 credits

Free — 1,000 API calls/month
Standard — 40,000
Professional — 100,000
Enterprise — 200,000+

Balance: menu Billing & Statistics.

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Frequently Asked Questions (FAQ)

• How long does setup take? Usually 15 minutes to 1 hour, depending on Facebook verification.
• Do I need a business phone number? Yes — only business numbers work with the API.
• How fast can I start broadcasting? Immediately after connecting and approving templates.
• Can I use QuintaChat without WhatsApp? Yes — Telegram is supported and works similarly.

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Who should use QuintaChat

• E-commerce — automated confirmations & reminders
• Service companies — customer support
• Agencies & call centers — large-scale chat handling
• Businesses seeking omnichannel CRM communication

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What users say

• Olivia Store, e-commerce: “With QuintaChat, we automated order confirmations and cut response times almost in half.”
• SmartSupport Agency, service business: “Internal notes + automated reminders improved our support dramatically.”
• TravelGo, travel service: “WhatsApp broadcasts are now fast, personal, and effective. Customers are happier.”

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Conclusion

QuintaChat + WhatsApp is not just another chat channel. It’s a communication hub built on top of your CRM data with:

• Automations
• Segmentation
• Personalization from tables
• Team collaboration
• Bots & triggers

Start communicating with customers in WhatsApp at a new level — automated and scalable.