Customer Support Ticketing System: Help Desk Software Online | QuintaDB

Smart Customer Support Ticketing System

A professional assistant for your customer service team. Monitor requests, automate repetitive tasks, and distribute responsibility between managers to build a loyal and satisfied customer base.

🎫 Ticket Management

Track every user request from submission to resolution. Use Customer Portals to provide clients with a private area to submit tickets and track their status in real-time.

💬 Multi-channel Chat

Build real-time relationships with the QuintaChat extension. Connect WhatsApp, Telegram, and Facebook Messenger to respond to queries instantly from a single interface.

📈 Performance Analytics

Monitor manager performance and ticket volume with interactive widgets. Identify business weaknesses and improve workflow efficiency based on data-driven insights.

Advanced Help Desk Features

✅ Teamwork: Flexible access rights for support agents.
✅ Instant Alerts: SMS and Email notifications for new requests.
✅ Automation: Automate repetitive tasks with Workflows.
✅ Mobile Support: Provide quality service even from a smartphone.
✅ API Integration: Connect with your own app or website.
✅ Bulk Actions: Mass mailing to users about technical works.

Ready to provide world-class support?

Use the "Clone" button at the top of this page to launch your support system instantly. Customize forms, statuses, and auto-responses to fit your service level agreement (SLA).

No installation required. Multi-platform access for any device.

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