Online Customer Support application

User support should help in resolving any issues that customers may encounter in the process of using the product or service. Customer support is extremely important because it builds a loyal customer base. By providing good support, you also get:

• Growth in sales and additional income.
• Customer satisfaction and loyalty.
• Efficient workflow and analytics of the strengths and weaknesses of your business.

The application allows you to monitor user requests, automate repetitive tasks and distribute responsibility between managers. Adaptability for various devices, will help you provide customers with fast and high-quality support anywhere in the world, even from a smartphone. Using flexible access rights settings, you can ensure teamwork. Track user activity and manager performance with the help of widgets on the application dashboard.

"Live communication" is an important part of customer support. This is ability to build relationships with clients in real time. Using the "Chat" extension for the application, you can set up a communication channel with customers both using the e-mail/telephony, and modern platforms: Facebook, Instagram, Twitter, WhatsApp, Telegram and others. Thus, you will be able to quickly respond to requests and interact with a wide variety of customers.

Receive SMS and E-mail notifications of new requests, as well as make mailings to the user database to inform about technical work or other important events.